Lessons Learned: Five Whys

15th July 2009 0:19:22 by Richard Bennett

http://startuplessonslearned.blogspot.com/2008/11/five-whys.html

So far, this isn't much different from the kind of analysis any competent operations team would conduct for a site outage. The next step is this: you have to commit to make a proportional investment in corrective action at every level of the analysis.